Online Library

Accessing Your Subscription – Computer View
Our videos may be viewed on a variety of platforms and devices and the quality of display will be dependent on a viewer’s Internet speed.

Here is Vimeo’s Help article on Watching your On Demand videos:
https://help.vimeo.com/hc/en-us/articles/235696528-Watching-your-On-Demand-videos

Receiving Vimeo’s Purchase Receipt Email – Log into your account!
Once your subscription purchase has been made you will receive an email directly from Vimeo.  In that link will be a WATCH NOW button.  Unless you are already logged into your Vimeo account (created prior to your purchase) we do not recommend using this email to access your videos.  Instead, we recommend the following steps:

If you’re using a computer – To view your Vimeo On Demand (VOD) purchases, log in to your Vimeo account and go to your Purchases or Watch Later queue).

In a browser open up www.vimeo.com and log into your Vimeo
Go to your Purchases or Watch Later pages (access via the drop down menu under your account settings.

On either the Purchases or Watch Later queue, clicking on a purchased title will take you to the complete VOD page, where you can stream the video(s).  An interim screen will tell you that you’re being transferred to your VOD page.

Once you’ve arrived at the VOD page, have selected your video of choice to watch, you may switch into full-screen view by clicking the icon in the lower-right corner of the player.

If you have questions about your subscription purchase or viewing your subscription please send an email to support@vimeo.com.  Let us know about your experience at susanne@hasslerdressage.com.

Accessing Your Subscription- Phone or Tablet

Here is Vimeo’s Help article on Watching your On Demand videos:
https://help.vimeo.com/hc/en-us/articles/235696528-Watching-your-On-Demand-videos

Receiving Vimeo’s Purchase Receipt Email – Log into your account!
Once your subscription purchase has been made you will receive an email directly from Vimeo.  In that link will be a WATCH NOW button.  Unless you are already logged into your Vimeo account (created prior to your purchase) we do not recommend using this email to access your videos.  Instead, we recommend the following steps:

Vimeo has two options for viewing purchased videos on your mobile device – we recommend using the Vimeo mobile app.
Mobile app: Download the Vimeo mobile app to your phone or tablet. Within the app, log in to Vimeo, then navigate to your Watch Later queue, where you’ll find your purchased videos, ripe for the viewing.

When in the Vimeo APP – How do I Navigate to the WATCH LATER queue view?
From the Vimeo App – Log into your account

• Select this Library ICON
  
• This will bring up a screen view with three tab areas –   OFFLINE    WATCH LATER    PURCHASES
• Select the tab area  WATCH LATER (do not select PURCHASES)
• This will bring up the correct screen view where you can access your subscription(s) video queue.

Mobile site: On your phone or tablet, open a web browser and go to vimeo.com.  Log in to Vimeo, click the “v” icon (in the top-left corner of the page), and choose Purchases from the menu to see all of the titles you’ve bought.

Apple Vimeo App || Android Vimeo App

If you have questions about your subscription purchase or viewing your subscription please send an email to support@vimeo.com.  Let us know about your experience at susanne@hasslerdressage.com.

Playback Requirements
Our videos may be viewed on a variety of platforms and devices and the quality of your display will be dependent on a viewer’s Internet speed.

In “Auto” mode, our player switches between all available qualities to accommodate changes in the viewer’s Internet speed.  The following table shows the minimum speeds required for each playback quality (not all playback qualities may be offered with our video offerings):

Quality	Required Minimum Bandwidth
360p	1 Mbps
720p	4 Mbps
1080p	6 Mbps
4K	22 Mbps

When a video plays in lower than expected quality, it’s likely because the viewer’s Internet speed (bandwidth) cannot support higher quality playback.

Viewers can manually select a particular quality in the player’s HD quality menu. (This may result in frequent buffering if the bandwidth does not meet the required minimum outlined above.)

Frequent buffering during playback

Frequent buffering can occur when the viewer’s Internet bandwidth does not support playback of the selected video quality.

Try the following to reduce buffering during playback:

• Switch to “Auto” in the quality menu, if available
• If “Auto” is not available, switch to one of the lower quality options
• Close extra browser tabs or other applications that may be using extra bandwidth
• If possible, disable VPN connections that may mask your computer’s true geographic location

Player debug panel

The debug panel helps provide critical information related to your playback experience. This includes the CDN, your bandwidth to that CDN, the rate of dropped frames, embed size, and more.

To log your playback experience using our debug tool, please follow these instructions:

1. Open any video you’ve noticed this issue on.
2. Press “D” on your keyboard to open a debug panel in the player.
3. Press play and watch the video for a full minute (or as long as possible). Important: Do not let the video end before moving on to step #4 (otherwise, the debug panel will disappear!)
4. Click the blue “Open link” button.
5. Copy the link below the words “Share your results by copying this URL.”
6. Paste the results from the debug panel in an email to webmaster@hasslerdressage.com with the subject line, Playback debug results.

In addition to the debug panel log, it also helps to send us a complete list of the specific videos you’re attempting to view, a detailed description of the problem you’re experiencing, and your browser and operating system specs.